Shipping Policy

Thank you for shopping at Wear Affair (wearaffair.store). We are dedicated to delivering your favourite streetwear and apparel quickly, safely, and transparently across Pakistan.

Please review our shipping terms and delivery guidelines below:

Order Processing & Dispatch Processing Time: All orders are processed and prepared for dispatch within 24 to 48 hours (excluding Sundays and national holidays).
Order Verification: To ensure a smooth delivery and avoid returns, our team may contact you via WhatsApp or phone call to confirm your Cash on Delivery (COD) order before dispatch. Unconfirmed orders may experience shipping delays or cancellation.

Shipping Charges & Free Delivery FREE Shipping: We offer Free Nationwide Delivery on all orders with a total cart value of Rs. 5,000/- or above.
Standard Delivery: For orders below Rs. 5,000/-, a nominal flat shipping fee (calculated at checkout, typically Rs. 200 – 250) applies.

Estimated Delivery Timelines
Once your order is handed over to our courier partner, delivery times are estimated as follows:
Lahore (Local Hub): 1 to 3 Working Days
Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 3 to 5 Working Days
Other Cities & Remote Areas: 4 to 7 Working Days

Note: Delivery timelines are estimates and may occasionally vary during mega-sales, severe weather conditions, or public holidays.

Order Tracking

Once your package has shipped, you will receive a tracking number via SMS and/or Email. You can use this tracking ID on our courier partner's portal to check the real-time status of your parcel.

Cash on Delivery (COD) Rules
Please have the exact payment amount ready when the courier rider arrives.
According to standard courier partner policies across Pakistan, riders do not allow open-parcel inspections before payment. Please pay the rider first and collect your receipt.
If you receive an incorrect item, wrong size, or defective garment, please contact our support team immediately as per our Refund & Exchange Policy—we are always here to help!

Damaged or Lost Shipments Damaged Packaging: If the courier flyer appears visibly torn or damaged upon arrival, please take clear photos or videos before opening and contact us within 24 hours.
Lost Shipments: In the rare event that a package is lost in transit by the courier service, our team will investigate with the logistics provider and arrange a replacement shipment at no extra cost to you.

Incomplete Address / Undelivered Orders
Please provide a complete and accurate shipping address along with an active phone number at checkout. If a package is returned to us due to an incorrect address, non-responsiveness to courier calls, or customer unavailability after multiple delivery attempts, re-shipping charges will apply.

Need Help? Contact Us
If you have any questions regarding your shipment or need an update on your order status, please reach out to us:
Email: wearaffair123@gmail.com
WhatsApp / Call: +92 308 0036612 / +92 371 3800629
Store Address: Quarter No. 2, F Block, Market, Model Town, Lahore, Pakistan
Support Hours: Monday to Saturday (10:00 AM – 7:00 PM PKT)